1. Shipping Timeframes: a. Orders are typically processed within 1-2 business days. b. Delivery times vary depending on the shipping method selected at checkout. c. Estimated delivery times are provided for reference purposes and are not guaranteed.

2. Shipping Methods: a. We offer standard and expedited shipping options. b. Shipping costs are calculated at checkout based on the selected shipping method and delivery destination.

3. International Shipping: a. We offer international shipping to select countries. b. Customers are responsible for any customs duties, taxes, or fees incurred during international shipping.

4. Order Tracking: a. Once your order is shipped, you will receive a confirmation email with a tracking number. b. You can track the status of your order using the provided tracking information.

5. Address Accuracy: a. Customers are responsible for providing accurate shipping information. b. We are not liable for orders delivered to incorrect or incomplete addresses provided by the customer.

Return Policy

1. Return Eligibility: a. To be eligible for a return, the item must be unused and in its original condition. b. Returns must be initiated within 7days of receiving the product.

2. Return Process: a. Contact our customer service team at contact@filejohn.com to initiate the return process. b. Provide your order number, the reason for the return, and any relevant information. c. Once your return is approved, you will receive instructions on how to return the item.

3. Return Shipping: a. Customers are responsible for return shipping costs unless the return is due to an error on our part. b. We recommend using a trackable shipping service for returns.

4. Refund Processing: a. Refunds will be processed within  7 business days of receiving the returned item. b. Refunds will be issued to the original payment method.

5. Exchanges: a. We do not currently offer direct exchanges. Customers can return the original item and place a new order for the desired item.

6. Damaged or Defective Items: a. If you receive a damaged or defective item, please contact us immediately for assistance. b. Provide photos and a detailed description of the issue for prompt resolution.

7. Non-Returnable Items: a. Certain items, such as [list any non-returnable items, e.g., digital downloads], are not eligible for return.

This Shipping and Return Policy is subject to change without notice. Please review this policy regularly for updates.

If you have any questions or concerns, please contact our customer service team at contact@filejohn.com